Human resources management in the PFS company
The Plum Financial Services is a global enterprise that provides the financial services to the customers, and it has a long history in providing financial service, and in this report, we will discuss the company’s human resources strategy, and resolve the problems appeared in the case.
 
Critique of current HR system
Introduction
The human resource management is a concept with a rich content, it is a comprehensive definition with a wide range of the content with human resources, from recruiting management, human resources planning, salary management, training management and time management. Human resources management is especially important for the enterprise, it is helpful to attract the real talents and inspire the working enthusiasm for them through properly allocate the human resources and establish the reward and punishment system. To some extent, the human resources management determines the competitiveness of a enterprise. 
 Human resources management in the PFS company  代写
Background information
The problem concerning with the human resource management many lies in the fact that the Plum Financial Services finds itself fail to provide the customers the personalized information in time, and the lack of the expertise and the professional skills makes them unable to provide the customers with the required information and financial service they need. And the problem also lies in the fact that they are failing to make full use of the information system they have implemented. Since the company has implemented SAP a few years ago it has taken all their focus to get the administration and compliance parts working effectively and the change management has been significant (H. Dyer and K. Nobeoka 2010). It is a high time for the company to make an emphasis on how to get information more effectively to where it is needed, engage in more complex ways of assessing the talent and managing recruitment. And with the sap system, it is obvious that they could exploit more from it.
 
Nowadays, the financial service enterprises are confronted with an obvious phenomenon; the market is more and more determined by the customers, and customer relationship management becomes a hot issue for the enterprises (Keller, 2011). To maintain the competitiveness in the fiercely competitive market, the financial service industry should satisfy the more and more strict requirement from the customer about the quality of the products and service. The enterprise need to provide high quality service in a short delivery lead time. Besides this, as the change in the demand from the customers, the enterprise should fully exchange the information with the partnership in the supply chain, to response more quickly and effectively to the various situations. As more and more enterprise has implemented the ERP system, the competition is becoming more and more fiercely, the real-time data analysis system and the automatic integration system becomes more and more urgently needed (Keller, 2013). And the information enterprise needs not only include the valuable data collection, but also includes the real time analysis of the data. Only in this way it can support the real time decision making for the enterprise and the customers, and after the analysis, the outcome should be presented to the operational department who are in need of them in the comprehensible form. And the data in relation with the operation of the company includes the order information, equipment status, material, cost and information concerning with the product and service quality.
 
 
Supporting information and discussion/analysis
In order to keep up with the new situations, with the facilitates of the SAP system, the company should do a lot of work concerning with the human resource management. The company is advised to provide a broaden development platform to the employees  to full play their potentials and make more contributions to the company. And the experienced worker is important in the conveying of the professional skills to the new employees, as the distinct features of the financial service industry, it is advisable that the tutors teach the new employees one by one. As different experienced workers may be familiar with different industries, and the new employees is allocated to different research groups. Besides this, The Plum Financial Services would make corporations with other specific training institutions to provide specialized training to the workers, and the training covers a wide range, it deals with various aspects that may confronted with in the ordinary work, especially the sales experiences, as the financial service industry, it is the important to push the service to the customers, so the sales training is especially important for the new employees (Keller, K .L. 2013). Besides the professional skills, the humanity is another important aspect in the human resources management of the Plum Financial Services. It is advisable that the company should well protect the interest of the workers, and the interest of the individuals should be in consistent with the groups at most times. And the company would protect the interest of the employees, especially the female workers, for example, the company would retain the position for the female women workers and pay them full salary during the parental leave, and the portion of the women workers would retain in a certain extent in the company, which could guarantee the opinions of female workers to be fully reflected in the enterprise. And in order to recruit the most capable workers for the company, the PFS should adopt a series of methods, besides the traditional method such as the TV channels and the newspaper, it also uses the social networking to facilitate the recruitment work, such as Twitter, Youtube and face book. Besides the open recruitment advertisement, the company also uses the resources of the old workers to introduce the capable talents, and this way is seemed to be a more reliable method. The operation of the Plum Financial Services is diverse, which means that the company could provide the employees a wide range of choices in the selection of the jobs, which could satisfy the characters of them(G. Lorenzoni and A. Lipparini 2009). After receiving the comprehensive training provided by the company, the employees are expected to have comprehensive recognition to the business of the company. And the working experiences in multiple departments are common characters among the employees of the Plum Financial Services.
 
Just as discussed above, the training work is important in the Plum Financial Services, and it is advised to invest million of Australian dollars in the training program (Lorenzoni and A. Lipparini 2005). And the training work should cover a wide range of the ordinary business of the enterprise, besides this, the training work should also place the workers in the strategic position. and it could help the workers have better understanding of the intentions from the strategic level, and through the complete understanding of these, the communication between the strategic levels and the employees could be much strengthened. Thus the operation efficiency in the company could be greatly strengthened (Robbins, S.P. 2012). To make a objective evaluation of the workers in the company, the evaluation work is especially important, and the critia of the evaluation should be complete and scientific(Brown, S. P. 2010). In the Plum financial services, it is advisable that the company should adopt a 360 evaluation method, which means the evaluation should from the administrative levels, the executive levels, the colleagues and the clients, and through this evaluation, the worker could better understand the possible disadvantage in the work, and where the weak point is.
 
Recommendations or findings
The customers are from different social class and involve in various career, and they are probably come from different places with different cultural background, as Austria is a immigrant country with habitants all over the world. We should make full consideration of different kinds of customers and provide individual service. Because of the main personnel structure in the customers groups, people are mainly from wealthy family, they may put more emphasize on the quality of service, the price may not their main concern, we should make an atmosphere that they are noble customers deserves high services and provide the custom-made services (Keller,K. L.2011), for example, when providing service, it is advisable to make full considerations of their living habit or reading habit. And the enterprise also provide service to some students, to the students nearby, considering their economic conditions, they cannot depend on themselves, the enterprise will provide economy service, to provide financial information and the investment consultancy service at a low price in the aim at appealing the potential customers. and enable the quality of the service to attract more students to come to the enterprise, because the character of the students are huge number, we can deploy the small profits but quick turnover strategy (Keller, K .L. 2013).
 
During the operation of the business, it would establish various department, and each department is responsible for different duties, and the specific working allocation could be listed as follows, the financial department would be responsible for the accounting, to any shop operation, the accounting is always important, and this department should be responsible for the account record, the cash in and the cash out (F. E. and Garcia, J. E. 2007).. The promotion department would be responsible for the marketing and promotion, as a new business form in the downtown, there are lots of competitors in the country and all around the world, even not in the same industry, the promotion is important. The customer relationship management department would be responsible for the receipt of the customers, as the customers come to the company, the warm and hospitality receipt is especially important, this department would be responsible for the contact with the customers (Hitt, M.A. 2007). If the customers have any opinions or suggestions, Tuck would take it down and pass it to the shop for further improvement.. The information department would be responsible for the equipment maintenance of the SAP system, as the financial service company, the well operation of the serve and the information system is very important, and this position should be allocated to someone with technical abilities. And the work allocation is fully respecting the advantages of different workers.
 Human resources management in the PFS company  代写
Conclusion
The enterprise will make promise to provide the most detailed and most considerate work. In the SAP system, there is a module called the customer relationship management, and in it, it could record the hobbies and behaviors of the customers, and also the investment characters, and it also update the personal information to the most recently, which enables the enterprise could better satisfy the requirement from the customers(Robbins, S.P. 2012). The company also hold the belief that honest is the best policy, when we have any difficulties in accomplishing consumers’ demands, the company would make a good exchange with the customers and make up for the loss for the customers. And the communication is also important in the company, As a leader, the CEO will be ready to learn from the employees’ suggestions and the customers’ needs, to make strategy suitable in the conditions. Make sure the group has ability to make the adaptive changes when conditions changes (Keller, K. L. 2011). Just as it discussed above, It is a high time for the company to make an emphasis on how to get information more effectively to where it is needed, engage in more complex ways of assessing the talent and managing recruitment and make adaptive changes when it is needed.
 
 
References
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G. Lorenzoni and A. Lipparini (2009), “The Leveraging of International firm Relationships as Distinctive Organizational Capabilities: A Longitudinal Study,” Strategic Management Journal 20: 317–38.18G.
H. Dyer and K. Nobeoka (2010), “Creating and Managing a High-performance Knowledge-sharing Network: The Samsung Case,” Strategic Management Journal 21:345–68.20D.
Keller, K .L. (2013), “Conceptualizing, measuring and managing customer-based brand equity”, Journal of Marketing, Vol.57, January,pp.1-22.
Lorenzoni and A. Lipparini (2005), “Organizing Around Strategic Relationships: Networks of Suppliers in the Italian Motorcycle Industry,” Restructuring Strategy. Oxford: BlackIll: 44–67.19J.
Robbins, S.P. (2012) Management (6e). Frenchs Forest NSW: Pearson, pp. 24-25, 238-241, 676-677, 707-710, Chs 11 & 16.
Brown, S. P. (2010). “Effects of brand awareness on choice for a common, repeat-purchase product”, Vol. 17, September.
Brown, S. P. (2010). “Effects of informatization on choice for a common, repeat-purchase product”, Vol. 17, September.
Covey, S. R. (2009) The Seven characters of Highly Effective enterprise, New York: Harper Collins.,
F. E. and Garcia, J. E. (2007)New Approaches to Effective management, New York: John Wiley.
Hitt, M.A. (2007)Project Management, Frenchs Forest, NSW: Pearson, Chs 10 & 14.
 
 Human resources management in the PFS company  代写